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IT Support South Africa | Managed IT Services Johannesburg

South Africa's trusted IT support partner for SMEs. Expert managed IT services, Microsoft 365, cybersecurity & helpdesk. Serving Johannesburg, Cape Town, Pretoria, Durban, Sandton, Centurion & nationwide. Same-day support. POPIA compliant.

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Same‑day remote help
POPIA aligned
Avg. resolution < 4h
IT Support Services Johannesburg South Africa - Managed IT workspace
⚡ Snapshot

Remote ticket resolution time (median, business hours)

< 4h

Source: internal service stats

IT Support Services Across South Africa

Comprehensive managed IT services for Johannesburg, Cape Town, Pretoria & Durban businesses. End‑to‑end IT support with trusted specialists — one accountable partner for all your technology needs.

Helpdesk

Managed IT & Support

  • Proactive maintenance & patching
  • Asset tracking, onboarding/offboarding
  • Remote & on‑site resolution
Microsoft 365

Collaboration & Email

  • Tenant setup & migrations
  • Security defaults / MFA
  • SharePoint / Teams governance
Networking

Infrastructure & Connectivity

  • LAN / Wi‑Fi design (Ubiquiti, MikroTik)
  • Firewalls & secure guest networks
  • VPN remote staff enablement
Security

Cybersecurity & Awareness

  • Endpoint protection / EDR
  • Email & identity security
  • Staff phishing training
Continuity

Backup & Recovery

  • Microsoft 365 backup & retention
  • Image & file-level strategies
  • DR playbooks, restore tests
Web / Cloud

Domains & Lightweight Web

  • WordPress / static sites
  • DNS & email routing
  • Monitoring & updates

Flexible engagement

Start lean, scale to managed coverage as value is proven.

Ad‑hoc

From R300/hr

Targeted fixes & mini‑projects.

  • Remote supportR300/hr
  • On-site supportR500/hr
  • No commitment required
  • Quoted per task
  • Min. 1 hour billing
Most Popular

Support Pack

From R250/hr

Prepaid hours, priority response.

  • 5 hoursR1,250
  • 10 hoursR2,250
  • 20 hoursR4,000
  • Same‑day remote support
  • Valid 3 months
  • Priority response

Managed IT

From R900/mo

Proactive care & full coverage.

  • Small Business (1-5 users)R900/mo
  • Growing Business (6-15 users)R1,500/mo
  • SMB (16-30 users)R2,700/mo
  • Monitoring & patching
  • SLA & monthly reporting
  • Security & backups included

Ready to stabilise and modernise your IT?

Get a concise assessment call — no sales theatre, just practical next steps.

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How we work

Structured, transparent delivery with consistent communication & ownership.

Discovery

Rapid baseline, constraints, risks.

Plan

Options & priorities mapped clearly.

Deliver

Practical implementation & updates.

Support

Ongoing care with measurable SLAs.

Where we add value

Sector experience & patterns that accelerate stabilisation and improvement.

IT Support for Professional Services South Africa - Law Firms, Accounting Professional Services
IT Services Retail Hospitality South Africa - POS Systems Network Support Retail & Hospitality
IT Support Manufacturing Warehousing South Africa - Industrial IT Systems Manufacturing & Warehousing
IT Services Non-profits Education South Africa - School IT Support NGO Technology Non‑profits & Education

Client feedback

What teams say after partnering with us.

Frequently asked

Quick answers. More detail in your discovery call.

Yes — mixed environments are common; we standardize tools & patch flows for both.
Same business day for covered plans (often within 2 hours). Priority tiers escalate critical incidents.
Baseline protection & training in‑house. Specialist incident forensics via vetted partners under our coordination.
No. Managed plans are usually month‑to‑month.
Yes. We offer on-site support in Johannesburg, Pretoria, Cape Town & Durban, plus remote support nationwide across South Africa.
We help you implement UPS solutions, cloud-based systems, and business continuity plans to keep your business running during power outages.
Yes. We follow POPIA-aligned processes for data protection and can help your business achieve compliance with South African data protection laws.
Typically R150-R350 per user/month depending on services. Much more affordable than hiring full-time IT staff. Contact us for a custom quote.

Let's talk

Tell us where IT is slowing you down — we'll outline a practical improvement path.

Reach us directly

Phone: +27 81 610 6132
Email: support@theitlighty.co.za
WhatsApp: Chat now

Response within one business day (usually sooner).
We respect your inbox. No spam.